Enabling the number of children and youth reached by child helplines to triple by utilising technology
TorontoLine (final project name to be determined) will consist of online tech platforms capable of bringing the benefits of modern information technology to the child helpline movement and enabling them to better serve children, youth and their partners. It will build an open tech platform for the global child helpline movement to unify their communications with children in need, collect accurate information about these interactions, and allow the movement to triple the number of children it helps each year.
By developing an integrated contact response system incorporating voice calls, chat, messaging and social media and collecting better data, helplines will be able to greatly improve the effectiveness and efficiency of their services and reduce costs. The platform will facilitate data collection and provide new insights and new ideas derived from machine learning to better assist children and youth in crisis as well as influence policy and funding.
The objective is to triple the number of contacts and thereby provide more supportive services to children and young people made annually by the helplines today, reaching 100 million annual contacts by 2025 while doing a better job of getting children and youth the help they need.
The guiding principles for this program are as much as possible based on co-creation, collaboration systems, shared governance and open source technology. It is important that all parties involved have a say in the design and accessibility of the platform and that the costs are covered by strategic partners and donors, and thereby kept to a minimum to the helplines. In terms of the timeline the a development of the core product started in September 2019, beginning the testing the prototype in November 2019. There will be Steering Committee evaluation online meeting in April 2020, and the platform will officially launch during the International Consultation from Child Helpline International in September 2020 in Stockholm, Sweden.